Goodselite provides energy efficiency consulting services and equipment recommendations. This Return Policy outlines the terms and conditions for returns, cancellations, and refunds.
Refund requests for consulting services must be submitted within 30 days of service delivery. Requests submitted after this period will be evaluated on a case-by-case basis but are not guaranteed.
To be eligible for a refund, the following conditions must be met:
As consulting services are delivered upon completion, refunds are handled on a case-by-case basis. If you are not satisfied with our consulting services, please contact us within 30 days of service delivery to discuss your concerns and potential resolution options.
We are committed to customer satisfaction and will work with you to resolve any issues or concerns. In many cases, we may offer to revise or supplement the service rather than provide a full refund.
The following services and situations are generally non-refundable:
Exceptions may be made in cases of documented service failures, breach of contract, or other circumstances at our sole discretion.
We provide recommendations for energy-efficient equipment based on your specific needs. We do not sell equipment directly, and any purchases you make based on our recommendations are subject to the return policies of the equipment manufacturer or retailer.
We are not responsible for returns, refunds, or warranties related to equipment purchases. All equipment-related returns must be handled directly with the manufacturer or retailer from whom you purchased the equipment.
We do not accept returns of equipment, as we do not sell equipment directly. Our role is limited to providing recommendations and consulting services.
Since consulting services are intangible and delivered digitally or in-person, there are no return shipping costs associated with service returns. However, if a refund is approved, any processing fees may be deducted from the refund amount.
If a refund is approved, we may deduct reasonable processing fees to cover administrative costs, payment processing fees, and any third-party charges incurred. These fees typically range from 3% to 5% of the refund amount.
For any equipment purchases made based on our recommendations, return shipping costs and restocking fees are determined by the equipment manufacturer or retailer, not by Goodselite. You are responsible for all costs associated with returning equipment to third-party sellers.
To request a return or refund, please follow these steps:
We may request additional information or documentation to process your refund request, such as proof of service delivery or documentation of issues encountered.
You may cancel a scheduled consultation up to 24 hours before the scheduled time without penalty. Cancellations must be made in writing via email to support@goodselite.world.
Cancellations made less than 24 hours in advance may be subject to a cancellation fee of up to 50% of the service cost, depending on the circumstances and our ability to fill the time slot.
If you fail to attend a scheduled consultation without prior notice, the full service fee may be charged, and no refund will be provided.
We reserve the right to cancel or reschedule services due to unforeseen circumstances, emergencies, or other reasons beyond our control. In such cases, we will provide a full refund or reschedule the service at your convenience.
Refund requests must be submitted in writing to support@goodselite.world. Please include all relevant information to expedite the review process.
We will review your request and respond within 10 business days. During this time, we may contact you for additional information or clarification.
Approved refunds will be processed using the original payment method within 14 business days of approval. The time it takes for the refund to appear in your account depends on your payment provider and may take additional time.
In some cases, we may offer partial refunds based on the portion of the service that was not delivered or did not meet expectations. Partial refunds will be calculated proportionally based on the service completion status.
You may cancel an order for consulting services before the service begins without penalty. Once the service has commenced, cancellation terms apply as outlined in the Cancellation Policy section above.
All cancellations must be submitted in writing via email to support@goodselite.world. Verbal cancellations are not accepted.
If you cancel an order before service begins, you will receive a full refund within 14 business days, minus any processing fees.
This Return Policy complies with applicable consumer protection laws and regulations. Your rights under applicable law are not limited by this policy, and this policy does not affect any statutory rights you may have.
Any disputes regarding returns or refunds will be resolved in accordance with our Terms of Use, which includes dispute resolution procedures.
For questions about returns, refunds, or cancellations, please contact us:
Email: support@goodselite.world
Phone: +1 (501) 261-5055
Address: 14910 Arch Street Pike, Little Rock, AR 72206, USA
We typically respond to return and refund inquiries within 2 business days.
Goodselite